GENERAL TERMS AND CONDITIONS

GENERAL

These general terms and conditions (the “Terms”) apply when you as a consumer (“You”) place on order via www.printler.se and/or www.printler.com and related pages (the “Website”). The agreement You are entering into is between You and Printler Group AB, Reg. No. 559114-9173 (“Printler” or “we”). Printler operates in the UK under UK VAT No. 468 5551 52.

To order goods on the Website, You must be at least 18 years old. We reserve the right to refuse orders at our discretion, subject to applicable laws.

CONDITIONS FOR AGREEMENTS AND ORDERS

In order to make a purchase through the Website, You must accept the Terms. By accepting the Terms, You agree to be bound by them in their entirely. Furthermore, You need to confirm that You have read the applicable Privacy Policy (see below).

All pictures on the Website should be considered solely as illustrations and we cannot guarantee that they represent an exact copy of the respective product. Further, Printler shall not be liable for any typos on the Website, such as product description errors or technical specification, incorrect prices or incorrect information regarding whether a product is in stock. Printler reserve the right to correct such errors and continuously modify and/or update information on the Website. If an incorrect price is stated for a product, Printler will notify You accordingly and wait for your approval before the order is completed. You have the right to cancel the order if the corrected price is not acceptable.

Once You have received an order confirmation from Printler, the purchase agreement is concluded. We will then send an order confirmation by email. If there is an error in the order confirmation, please contact us without delay.

PRICES, FEES AND PAYMENT

Applicable price and currency are set out on the Website and specified in each order confirmation. Prices are stated including VAT. However, prices do not include payment fees and shipping costs. These charges are set out separately. In your shopping bag You can always see the total price including VAT, if any, payment fees and shipping costs as well as the payment method available.

You can use all payment methods listed on the Website. However, Printler reserves the right not to offer one or more payment solutions or change the payment method if the one You have chosen for any reason does not work at the time for the purchase. Please note that further restrictions and conditions for payment options can be specified on the Website or occur when You are checking-out your shopping bag.

DELIVERY

The expected delivery time is indicated in the checkout next to the different methods of delivery or in the order confirmation. If delivery is delayed, Printler will inform You and provide a new estimated delivery date. If the delay is substantial, You may cancel the order and receive a full refund.

Uncollected shipments
Uncollected packages do not negate your 14-day right of withdrawal, but may incur additional fees if the package is returned to us due to non-collection. The fee of £15 will cover our actual costs for return shipping and handling.

The package shall normally be picked-up in person with valid ID and order number. You will always get a notification that shows where and when the package is ready. Notification can be made via email, regular mail and if You have given us your mobile number, also via phone call or SMS. For packages that You do not collect, and which are consequently sent back, Printler has the right to charge You a fee of £15. If You have ordered a product and then regret the purchase after we have sent out the package, You must therefore return the package according to the provisions regarding “cancellation” below, if You are not to be charged the fee for uncollected packages. The fee corresponds to our actual costs for return shipping, shipping costs and handling of such goods covered by the right of cancellation.

CANCELLATION

All goods are subject to a 14-day right of withdrawal. The withdrawal period starts the day after You received the product. If the last day of the withdrawal period is a Saturday, Sunday or public holiday, the period is extended to the next weekday.

If You wish to cancel the purchase, You should, before the withdrawal period expires, in writing notify Printler on info@printler.com or through the cancellation form available on the Website. You should enter your name, address and other relevant information such as order number, invoice number and/or name of the product, all so that we can identify current purchases. Alternatively, it is always possible to use the form produced by the Swedish Consumer Agency (see www.konsumentverket.se).

If You cancel your purchase, You must then return the product to Printler within 14 days. You should pay for the shipping costs and ensure that the product is well packaged and in unused condition when delivered to Printler. Also keep in mind that You should be able to show that You have sent the product back so save the receipt on the shipment as proof.

When You cancel a purchase, Printler will return the amount You have paid for the product, excluding delivery costs of £8. The refund will be made as soon as Printler receives the product.

Printler is also entitled to deduct an amount corresponding to the product's possible decrease in value compared to the original value of the product, if and to the extent that such reduction in value is due to the fact that You have handled the product to a greater extent than is necessary in order to determine its characteristics or function.

The refund will be made as soon as Printler receives the product and refunds will normally be made to You through the same payment method used when You purchased the product, but Printler reserves the right to use other payment solutions, if deemed appropriate.

WARRANTY AND COMPLAINTS

Some of Printler's goods may be subject to a warranty. Information about any warranty period or special conditions for warranties can be found on the Website or in these Terms. The warranty for goods covers only original manufacturing defects, and thus not defects that occur during or after a change in the function and appearance of the goods, such as rebuilding, upgrading or other modification of the product. Your order confirmation is valid as a guarantee certificate.

The right of lodging complaint covers goods that are incorrect under applicable consumer protection legislation. Customer who wishes to make a claim in the ordered product should contact Printler and tell us about the fault as soon as possible after the fault has been detected. Such information is appropriately provided through the form available on the Website or through an email to info@printler.com. It is important that You contact Printler as soon as possible. Submitting a claim within two months of having discovered the defect is always seen as a reasonable amount of time. For products purchased on the Website, You have a three (3) year right to submit a claim for defects that are considered original. This aligns with the UK Consumer Rights Act 2015. An original defect is such a defect that was already in the product when You bought it or received it.

Once the defective product is returned and the complaint has been approved, Printler will remedy You in accordance with applicable consumer protection laws. Printler strives for this to happen within 14 days of Printler receiving the complaint, but it may take longer depending on the nature of the fault and product. Printler reserves the right to deny a complaint if Printler does not consider it to be an original fault under applicable consumer protection laws. In all complaints handling, Printler follows guidelines from the National Board for Consumer Disputes (Sw: Allmänna reklamationsnämnden). UK customers may also refer to the UK Consumer Ombudsman or their local consumer protection agencies, such as Citizens Advice. More information can be found at www.arn.se, www.konsumentverket.se, and UK-specific resources.

PRIVACY POLICY AND COOKIES

Printler is the controller of any personal data provided and obtained in connection with your order of products on the Website or when preparing or administrating your purchase. All processing of personal data takes place in accordance with current data protection legislation. See Privacy Policy for more information about how we process personal data. The website contains cookies. For more information, see our Cookie Policy

SPECIAL OFFERS

Printler may from time to time provide special offers on the Website which may have more favorable terms and conditions than those set forth in these Terms, e.g. payment or extended right of withdrawal. These more favorable terms and conditions will apply as long as the campaign is active and for the specific product in question. We reserves the right to withdraw such campaigns at any time. In the event of the termination or cancellation of a campaign, these Terms shall apply without any amendments. Special offers on specific products on the Website are valid only for a limited time and while stocks last. Any purchases made during these offers are subject to these Terms unless otherwise specified.

SEVERABILITY

If a competent court, authority or arbitration board were to find that any provision in these Terms is invalid or non-enforceable, the provision in question and all other provisions shall be applicable and enforceable to the fullest extent permitted by applicable law. The provisions declared invalid or which cannot be enforced will be replaced by relevant legal guidance and advice.

AMENDING THE TERMS

We reserve the right to make changes to these Terms at any time by publishing the amended terms and conditions on the Website. The amended terms and conditions will be published on the Website and applicable to You when You have accepted the amended terms (in connection with a new purchase or when visiting the Website).

FORCE MAJEURE

Printler is not liable for any delay caused by circumstances beyond our control, e.g. general labour disputes, extreme weather conditions, act of war, pandemic, fire, lightning, terrorist attack, changes in government provision, technical problems, errors in electricity/tele/data connections or other communications, and errors or delays in services from subcontractors due to circumstance set forth above. Such circumstances shall result in relief from damages and other penalties. If such a situation should occur, we shall inform You both at the beginning and at the end of the period for the current situation. If the circumstance lasts longer than two months, both You and Printler have the right to cancel the purchase with immediate effect. If the purchase is canceled, You will be entitled to a full refund of any payments made.

INTELLECTUAL PROPERTY RIGHTS

The Website, as well as all content on it, is owned by Printler or its licensors. The information is protected by intellectual property- and market legislation. This means that trademarks, company names, product names, pictures and graphics, design, layout, and information about products, services and other content may not be copied or used without the prior written approval of Printler.

APPLICABLE LAW AND DISPUTE RESOLUTION

Any dispute shall primarily be settled and resolved after discussions between You and Printler’s customer service department. If we fail to settle the dispute, You can submit a complaint to the Swedish National Board for Consumer Disputes (ARN) to have the dispute assessed. Read more about submitting a report on the ARN website.

These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with Swedish law. However, this does not affect the mandatory rights You have as a consumer under UK law. UK consumers may also seek advice or file complaints with local UK consumer protection agencies if necessary.

Any disputes shall be submitted to the exclusive jurisdiction of the courts of Sweden, with the Stockholm District Court (Stockholms tingsrätt) as the first instance.

These Terms have been approved by Printler on July 3, 2024